AWARD CATEGORY:
ICT Leadership & Management Solutions
 

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Frequently Asked Question

  1. What information can I see via the Mobile App?
  2. Are there different versions of the App for students and parents?
  3. I have children at multiple schools that use GO 4 Schools, do I need to install the App for each student/school?
  4. I am a student at two schools that use GO 4 Schools, do I need to install the App for each school?
  5. How do I log in to the App?
  6. How do I change my school level notification settings?
  7. What do I do if I have forgotten my email address/password?
  8. Why have I been signed out of the App?
  9. What is the meaning of the error codes I have received?

If you have a technical issue and have not been able to find an answer to your query in the FAQ please send us details of your issue using the App Support page.

What information can I see via the Mobile App?

The first version of the App will show timetable information (if available from your school) homework information if your school/your child's school has a subscription to the GO 4 Schools homework module, plus an overview of attendance data.

As the App is developed further, it will show information from other GO 4 Schools modules, such as behaviour and attainment data. Eventually it will allow schools to send ad-hoc notifications/messages to parents and students.

Please note that the exact information you see will depend on the GO 4 Schools modules your school/your child's school has subscribed to and which modules they have enabled for the App.

Are there different versions of the App for students and parents?

No – there is just one app that is used by students and parents.

I have children at multiple schools that use GO 4 Schools, do I need to install the App for each student/school?

No – only one installation is required. You can enter multiple sets of login details to see your child/children at multiple schools.

I am a student at two schools that use GO 4 Schools, do I need to install the App for each school?

No – only one installation is required. You can enter multiple sets of login details to see your information at multiple schools.

How do I log in to the App?

You must log in to the App using a valid GO 4 Schools email address and password.

If you already log in to GO 4 Schools as a student or parent you should use the same details for the App.

If you don't already log in to GO 4 Schools you will need to log in to the GO 4 Schools parent or student sites first to set your password and check that you are happy with the privacy policy. After this you can then log into the App with the same email address and password as long as your school/your child's school has a subscription for the GO 4 Schools App and has enabled access for you.

If you are in any doubt about whether your school/your child's school has a subscription to the GO 4 Schools App, please contact the school.

Please note that the list of valid email addresses for students and parents comes to GO 4 Schools from your school/your child's school. For data protection reasons we are unable to confirm any details relating to which email addresses we hold. If you believe you should have access but don't you will need to contact the school.

How do I change my school level notification settings?

Currently to change how you receive GO 4 Schools notifications from your school, you need to do so via the website and the "My Settings" link at the top of the page when you login. Students are unable to change the frequency that they receive messages. In the future this will be changed to allow you to do so from within the app.

What do I do if I have forgotten my email address/password?

If you have forgotten your email address, you should contact your school/your child's school to see which address they have registered for your login.

If you have forgotten your password, you'll need to use the password reset functionality on the parent or student sites to set a new password.

Why have I been signed out of the App?

Parents and students can be signed out of the App for various reasons:

  1. You have been signed in for more than one year.
  2. Your email address has been changed – this is either because you've provided the school with a new email address (as a parent) or the school has issued you a new email address (as a student).
  3. Your password has been changed/reset – this is either because you've changed it on the website, or the school has forced a password reset.
  4. You have been removed from the school system – this can happen for various reasons, most commonly:
    • As a student, you've left the school, and your leaving date has passed. This would also remove parental access to that specific student, but any remaining students would still be accessible.
    • As a parent you've had your record at the school amended to remove the parent link.
    • If you experience any problems, please first check that you can log in to the GO 4 Schools student/parent web site.

What is the meaning of the error codes I have received?

Error codes that you may see as a user are listed in the table below.

If you experience any problems, please first check that you can log in to the GO 4 Schools student/parent web site.

Error CodeError meaning
102Timeout error when receiving information
103Connection issue reaching system
106User needs to login again (see above for possible reasons)
108Lost connection
206The school has implemented the Exam Embargo, which prevents the sharing of exam information prior to the official release day
207The school has disabled access for your/your child's year group
208School has disabled the App.