AWARD CATEGORY:
ICT Leadership & Management Solutions
 

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Careers

Application and School Data Specialist

Position: Permanent, full-time position
Location: Histon
Salary: £27,000 - £32,000 per annum

Hyperspheric Solutions Ltd is the creator of GO 4 Schools, an online service that is transforming the way schools across the country manage and analyse data. We are a small but expanding company, filled with friendly and professional people delivering a first class software product.

We wish to appoint a data manager with experience in the strategic implementation and administration of educational data in a school environment. Exemplary presentation and people skills are required for this role.

This key role is vital to the continued success and growth of our product, with excellent opportunities for career development. Working as part of a busy, dynamic team your main responsibilities will include:

  • Developing and executing efficient processes for monitoring use of GO 4 Schools by customers to identify those who may need advice and support.
  • Proactively contacting customers to offer advice and delivering remote training or onsite.
  • Developing processes to provide practical advice and support as efficiently as possible.
  • Contributing to the development of supporting materials and training guidance.
  • Internal liaison with the Software Development Team, feeding back from schools and applying knowledge of the latest initiatives, external school requirements and Ofsted Government requirements.
  • Discussing GO 4 Schools with customers and prospective customers and delivering remote and telephone presentations for schools wishing to purchase additional and new modules.
  • Occasional delivery of training to data managers at school sites.

Other benefits:

  • 25 days holiday p.a. plus public holidays
  • Cycle to work scheme
  • Stakeholder pension scheme
  • Chilcare Vouchers
  • Hyperspheric Solutions Ltd is an equal opportunities employer

How to apply:
Please send your CV and a covering letter to by Monday 17th April 2017.

Download the full job description.

Software Support Analyst

Position: Permanent, full-time position
Location: Cambridge
Salary: £18,000 - £24,500 per annum

Hyperspheric Solutions Ltd is the creator of GO 4 Schools, an online service that is transforming the way schools across the country manage and analyse data. We are a small but expanding company, filled with friendly and professional people delivering a first-class software product.

Who you are:
We are looking for an enthusiastic, dedicated person to join our Customer Support Team. You will have excellent communication and problem solving skills with a track record of providing exemplary customer service. Using your diplomacy and empathy skills, you will be committed to championing the highest standards of customer service to achieve great outcomes for schools.

The Role:
Working in our software support team and reporting to our Software Support Team Leader, your main responsibilities will include:

  • Providing technical and product support to customers via telephone, email and online.
  • Receiving and analysing support tickets, using your technical skills to identify and resolve issues.
  • Pre-emptive problem spotting, identifying and notifying customers of potential issues and offering workable solutions.
  • Working closely with the development team to identify and record bugs.
  • Using SQL to investigate issues, and some SQL development to update processing systems.
  • Providing modifications to report templates using XSLT, as per customer request.
  • Assisting the development team with testing.
  • Contributing to the improvement of our product and procedures.
  • Building and maintaining strong customer relationships.

Your experience:
You should have previous experience in IT, possibly as a technician, developer, tester or analyst looking for a hands-on support role. You are a person with the ability to quickly gain confidence in software products, and a ‘get stuck in’ attitude to problem solving.

GO 4 Schools has an enthusiastic, growing client base. As we grow you will be exposed to all areas of our business and given the opportunity to contribute to any and all of our processes, helping us develop our business and helping you develop your career.

Other benefits:

  • 35 hour working week
  • 25 days holiday p.a. plus public holidays
  • Cycle to work scheme
  • Stakeholder pension scheme
  • Hyperspheric Solutions Ltd is an equal opportunities employer

How to apply:
Please send your CV and a covering letter to with a subject line of 'Software Support' by Friday 7th April 2017.

Early applications are encouraged as interviews will take place and the position offered before this date if a suitable candidate is found.

Download the full job description.